I/we are happy to answer any questions you might have. At your service and HIS!
WHERE IS MY ORDER?
We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that hand-crafted the moment they receive the order, which will extend the shipping times.
I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS FROM MY ORDER?
Our products come from different small homes & warehouses from around the world. This might mean that some items arrive on different dates than others, as they are shipped from different places.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.
All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777to locate your package at your local post office.
WHERE IS YOUR OFFICE LOCATED?
Our office is located in Cottonwood, Arizona.
WHAT IS THE STORE'S CANCELATION POLICY?
For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once your order request has been processed by our vendors or manufacturers (generally within a 1 day), your order may not be able to be canceled, but we can try our best :)
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Since some of our pieces are handmade-to-order, like our custom made bracelets, processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.
Current Production Time: 2-5 days (generally speaking)
Shipping from the USA 2-4 Business Days (generally)
Shipping from other manufacturers 5-15 Business Days (generally)
Shipping from our USA Facility 5-20 Business Days
Shipping from our Manufacturers 7-28 Business Days
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
WHAT'S YOUR RETURN AND EXCHANGE POLICY?
ALL SALE ITEMS ARE FINAL SALE.
We do not accept returns unless there is a defect product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.
We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.
Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Find more information on our return & exchange section. Our customer service team is always here to help you with your concerns. Send us an email at email@example.com and we will get back to you within 24 hours.
Any other questions, please email us at firstname.lastname@example.org